FAQ

What kind of artwork do you sell?

Mengting Dream Gallery currently offers gallery wrapped canvas prints reproduced from my original oil paintings. The original paintings themselves are not currently available for purchase through this website.

Each canvas print is made to order and professionally printed, stretched, and gallery wrapped by a trusted printing partner in the United States. Each piece arrives ready to hang.

Are these canvas prints or original paintings?

All products currently available for purchase on this website are canvas prints. They are reproductions of original oil paintings that I created, not one of a kind original paintings.

Each product page clearly identifies the item as a gallery wrapped canvas print.

What canvas print sizes are available?

Available sizes vary by artwork and may include:

• 16 × 16 inches
• 20 × 20 inches
• 26 × 26 inches
• 37 × 37 inches

• 16 × 20 inches
• 18 × 24 inches
• 24 × 30 inches
• 24 × 36 inches
• 30 × 40 inches
• 36 × 48 inches

Please refer to each product page for currently available sizes.

Are frames included?

Canvas prints are gallery-wrapped over wooden stretcher bars and arrive ready to hang.

Decorative frames are not included unless specifically stated on the product page.

Some lifestyle images may show framed artwork for styling inspiration only.

Are canvas prints ready to hang?

Yes. Canvas prints are professionally gallery-wrapped and arrive ready to hang.

How are canvas prints made?

Canvas prints are created from high-resolution reproductions of my original paintings.

Each canvas is made to order and professionally printed, stretched, and gallery-wrapped by a trusted U.S. printing partner.

Will the colors look exactly the same in person?

I do my best to represent each artwork as accurately as possible. Slight color variations may occur due to screen settings, lighting conditions, and differences between digital displays and printed canvas.

How much is U.S. shipping?

Complimentary standard shipping is available on U.S. orders.

Please see the Shipping Policy for complete shipping and delivery information.

When will my order arrive?

Most made-to-order canvas prints are delivered within approximately 8–20 business days from the date of purchase, depending on size, production schedule, and destination.

Tracking information will be emailed once your order ships.

How are orders packaged?

Artwork is carefully packaged and protected for transportation. Larger canvas prints may require additional protective packaging.

What if my order arrives damaged, defective, or incorrect?

Please contact info@mengtingdreamgallery.com as soon as possible and include your order number, clear photos of the artwork, and clear photos of the packaging.

I will review the issue and work with you to arrange an appropriate replacement or refund.

Do you accept returns or exchanges?

Eligible standard size canvas prints may be returned or exchanged within 14 days of delivery.

Oversized canvas prints may be returned within 14 days of delivery. Because of the higher shipping and handling costs associated with oversized artwork, a 30% return processing fee will be deducted from the refund.

Customized canvas prints, including custom sizes or background color changes, are final sale unless they arrive damaged, defective, or incorrect.

Please review the Returns & Refunds Policy for complete details.

How can I contact you?

Mengting Dream Gallery

Artist Brand and Online Shop

Mengting Dream Gallery is the artist brand and online shop of Mengting Jiang, an independent artist working from a private home studio in Des Moines, Iowa.

This is not a public gallery or walk in retail location.

The website currently offers gallery wrapped canvas prints reproduced from original oil paintings created by Mengting Jiang. The original paintings themselves are not currently offered for sale through this website.

Each canvas print is made to order and professionally produced and fulfilled by a trusted printing partner in the United States.

For questions about artwork, orders, shipping, returns, or customer service, please contact:

Mengting Dream Gallery
Email: info@mengtingdreamgallery.com

Messages are typically answered within 1–2 business days.